Promotions Terms & Conditions

 

 

*All promotions and offers online and in store cannot be used in conjunction with any other offer unless otherwise stated. Promotions exclude gift cards, sale items, Better Way Bar products and subscriptions.

*We will always make every effort to honour all promotions for the period in which they are advertised. However, we reserve the right to withdraw any promotion earlier than advertised, and without notice in the event that a product or service featured in the promotion is subject to unprecedented demand and becomes sold out

 

 

ONLINE & IN STORE

 

Christmas Shopping Event 2024

Offer is 15% off basket total when spending over £35. Offer ends at 23:59 on Thursday 28th November 2024. Offer only available to be redeemed in UK and ROI Hotel Chocolat stores and online at hotelchocolat.com, whilst stocks last. Must enter an offer code at online checkout. One use per customer. Offer not available to be redeemed in Jersey, Guernsey, Gibraltar, Outlet or Concession stores. Offer not available to use in conjunction with cashback offers or combined with any other offer codes. Exclusions to this offer apply, including to the following products and offers: Velvetiser™ Better Way Bar products, Hotel Chocolat Subscriptions, Sale items, Gift Cards, eGift Cards, Special collections and Gift Subscriptions. Hotel Chocolat reserve the right to retract this offer at any time. ​Full terms and conditions applicable to all aspects of this offer are available at hotelchocolat.com/terms-and-conditions

 

 

ONLINE

 

Velvetiser Warranty Registration - Free Biscuits

To receive your free biscuits you must be opted into marketing comms. You will be issued a voucher code which will be sent directly to your email address. The offer is valid for 30 days from date of email issue. One redemption per voucher only. Redeemable online at www.hotelchocolat.com and in UK and ROI stores. Subject to store availability. Product must be added to basket, then voucher code applied at checkout in order to be redeemed. Delivery charges apply when purchased online. Valid against full price 10 pack dunking biscuits (503945) only. Not transferrable to any other product. No cash alternative. Offer cannot be used in conjunction with any other offer. Cannot be used in the same transaction as a Machine and Refill purchase. Hotel Chocolat have the right to retract this offer at any time.

 

Our Partners

Any offers promoted via our partners, such as affiliates or wholesale and others, are subjected to their specific terms & conditions, which are displayed alongside the offer they are currently promoting. In order to redeem the offer you will be submitting to the partner specific terms & conditions. Partner offers may not be applied to the purchase of Gift Cards, eGift Cards, gift experiences, event bookings or Tasting Club membership benefits unless it’s specified in otherwise in partner terms & conditions.

 

VIP.ME Exclusive Rabot Hotel, Saint Lucia Offer

VIP.ME offer valid only on bookings by Hotel Chocolat VIP.ME members. 30% discount applies to accommodation only. The complimentary immersive Chocolate experience is for a maximum of two people worth $238 USD. $200 USD hotel credit is per room, when you stay a minimum of three nights. $200 USD credit can be applied to food & beverages, the spa, and experiences at Rabot Hotel. It cannot be exchanged for cash or an alternative. Excludes stays between 19th December - 5th January. Hotel Chocolat have the right to amend or retract the offer at any time. Prices include VAT, breakfast, internet and parking. All reservations must be guaranteed with a deposit of three nights stay including tax at the time of booking. Non-guaranteed reservations are not accepted. Free cancellation up to 7:00AM 21 days before arrival. Reservations must be cancelled or modified 21 days prior to arrival latest at 7:00AM to avoid a fee of three nights stay including tax. No-show fee is three nights stay including tax.

 

 

IN STORE

In Store Café Survey

To enter the prize draw to win a £100 chocolate voucher, enter by 9am on Friday 15th November 2024. We will keep your email address in line with our Privacy Policy and to contact you if you win to ask the best address to deliver the prize to. You must be over the age of 18 and living in the UK, Ireland or Channel Islands. The winner will be chosen by Friday 22nd November 2024 from a random draw of entries received in accordance with these Prize Draw Terms and Conditions. There is no cash alternative for the prize and it cannot be exchanged for an alternative item. The winning name can be made available on request.

 

Additional VIP Terms & Conditions Exclusive Café Reward

 

VIP.ME members shall receive a discount off the marked price of selected Café items including hot drinks, Ice creams and Sundaes. The discount amount or percentage may vary. VIP.ME members must present their membership card (either physical or in app) to obtain the discount benefit. All other VIP.ME terms apply. Subject to store availability. Offer not available on retail drinks or alcohol. Hotel Chocolat have the right to amend or retract this offer at any time.