FAQs

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Top FAQs:

1. What are my delivery options in the UK?
Standard UK Delivery takes between 3 and 5* working days and costs £3.95 for a single item and £4.95 for multiple items.
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2. Do you offer next or nominated day delivery?
Next Day or Nominated Day Delivery is available at £4.95 for a single item or £5.95 for multiple items. You can specify that you’d like to receive your delivery in the morning, for £6.95 for single items or £8.95 for multiple items.
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3. How do I redeem a voucher online?
When you first enter the online checkout, you will see ‘Your Shopping Bag’. Here, at the bottom of the left-hand side of the page, you will see a section that says ‘Got a Discount Code?’. This is where you should enter your voucher code.
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4. Can I amend my order after it has been placed?
Our team will start to pick and pack your order immediately after you place it. Once this has begun, your order cannot be changed. If you urgently need to change your order, we will try our best to help, but this may not always be possible.
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5. Where is my order?
Log in to your online account and visit ‘Hello’. From here, you will see your ‘Order History’ and the current status of your order.
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6. Can I add gift bags or wrap to my order?
Yes. At online checkout, once you have provided the delivery details, you’ll be given the option to do this.
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